Twenty-two questions, answered before they are asked.

It was built for the forwarder with about twelve people, where the same person quotes, books and chases the invoice. Two seats is the floor, so the smallest desk it fits is two people. It is not built for a 400-person office with a department per function — most freight software is, which is why such software fits a twelve-person office poorly.

No. SCM is the base. The rest are switched on per company as required, and a system that is off has no menus — it does not sit greyed out. Most companies start with SCM and the Portal.

All four, on the same record. SCM carries house and master bills for both. QMS prices air by weight break, LCL by revenue ton and FCL per container, because those are three different pieces of arithmetic, and treating them as one is how an invoice ends up 50 per cent wrong. ABI covers ISF-10 and ISF-5 on the import side, AES on the export side, and AMS with the 24-hour rule for ocean and air.

The base is per seat, with a minimum of two, and seats are counted once — in SCM, not again in every system. Everything else is a switch priced per company, and only the switches that are on are billed. Party screening is priced at zero. Customs filings and tracking above the volume in the quotation are billed by use, and the first 20 GB of document storage is included. Seats and switches are priced on the demo call and the quotation is issued in writing — the model is set out on the pricing page.

Yes, and only in one place. Seats are counted once, in SCM, with a minimum of two. QMS, ABI, WMS, Portal and the extensions are priced per company, so the eighth person on the desk costs one seat and nothing else. The customer’s own administrator adds and removes seats.

The Portal has one, charged once, and then it is $0 a month. Turning any other switch on carries no fee. Any set-up work specific to the customer is written on the quotation before signature, not raised afterwards.

The term is written on the quotation — it is visible before signature, and there is no second document behind it. To end at renewal, CBMGO requires 60 days’ written notice before the renewal date. On the way out, every field held in the system exports as CSV, and no live licence is needed to read the archive.

Yes: no monthly line after the one-time set-up. That covers the public site in the forwarder’s name — company pages, tracking, e-AWB and proof-of-delivery lookup, quotation and pickup requests — and the signed-in customer screens for quotations, shipment requests, documents, invoices and rates. One caveat is published rather than hidden: switching Portal off does not yet take the customer screens away. It is on the limits page.

The demo company is open with no sign-up, so the desk can explore it before any discussion of money. A trial on the customer’s own data starts after the call, once the required switches are known. No card is taken, and no trial clock runs in the background.

Customers, open shipments and rate sheets, yes. Customers come in as a CSV of eleven columns, 500 rows a batch, matched on the customer code. Open shipments come 1,000 rows a batch and nothing is created until the preview has been reviewed. Rate sheets come from CSV, or from a PDF, image or Excel file read by the model and checked by the operator. Historic invoices do not, and neither do old quotations, purchases, agent settlements or claims: these are best left with the existing accounting system, with the open work moved first — the system connects to QuickBooks both ways. An imported invoice with no charge lines under it and no payment history behind it looks like a record and answers none of the questions asked of an invoice. The whole route is on the moving over page.

Yes, and it is a menu item, not a request. The shipment list exports in five views — billing, customer, ops, customs, and one called all, whose description in the source code is “Every field we hold. For migration or backup.” It can be taken on the day of signature, on the day of departure, and every month in between. Reading the archive never requires a paid licence.

The customer does. Every list exports to CSV or Excel, and there is no lock on the way out.

On CBMGO’s servers, one company account per company, with the first 20 GB of documents included. Integrations — tracking, QuickBooks — run today under one account on one server rather than under the customer’s own keys; that is a real limitation and it is on the limits page. The health screen names every part of the server that cannot currently do its work, including the encryption of stored provider tokens, so when something is off the office hears it from CBMGO rather than from a customer. No security badge is printed on this page without the paperwork to support it.

No. CBMGO prepares ISF, AES and AMS records, runs the pre-checks that catch a rejection before the vessel sails, and reads the responses back onto the shipment. CBMGO does not transmit to CBP and is not an ABI broker. A vendor stating that its freight system files entries is describing a licence it either holds or does not.

Both ways. Invoices, credit notes and supplier bills go out; payments read back and flip the invoice to paid. It is the reason CBMGO does not build a general ledger.

They are WMS — two switches, the warehouse and first and last mile. That is receiving scans, locations, per-shipper stock, piece labels, walk-order picking, cycle counts and storage charges that reach the invoice — the storage clock starts on the receiving scan and stops when the goods are loaded, which is why the charge exists at all. The driver app is eleven screens in four languages, with barcode scanning, photo, signature and GPS proof of delivery, and an offline queue for the yard with no signal.

No figure is given here that CBMGO cannot stand behind for a particular customer’s data. What can be stated is the shape of it: the demo company is open today with no sign-up, customers import 500 rows a batch, open shipments 1,000 a batch behind a preview, and rate sheets are read off the PDF. Most companies start with SCM and the Portal and add a system at a time. A spreadsheet sent to CBMGO before the demo is assessed on the call, with a statement of which parts of it will import cleanly.

No. Most companies start with SCM and the Portal, and add the rest a system at a time. The morning queue adjusts as systems are added — work that only exists because a module exists is not listed until the module is switched on.

The people who wrote it. CBMGO answers the same day. No round-the-clock badge is printed on this page: CBMGO is a small company, and the accurate description is a same-day answer from someone who can read the code that is misbehaving.

No general ledger. No transmission to CBP. No EDI over a VAN or AS2. No live carrier rate feeds. No report builder. No sales pipeline. No broker portal. No carrier labels for parcels and no inbound US de minimis clearance. English on the staff screens. LiveTrack is Stage 1 and not in an app store. Each one has a reason next to it on the limits page, and two of them are marked as work not done rather than as decisions.

It cannot. It answers from a printed, fixed list of questions, each of which is a real query against the company’s own data. A question outside the list is answered with a statement that it does not know, rather than with a number that looks right. The list is published because it has an end — that is the point of it.

Yes, its own switch at $0, and it stays there. The law requires the check and the US consolidated list is free government data — 25,939 entries as of today. Two things it will not do: it reports No match rather than clear, because the OFAC 50 per cent rule means no screen can promise clear; and it shows the date of the list on the screen, since a check run this morning against a six-month-old list has verified nothing. Any hit at all goes to a person.